Key Responsibilities:  Manage the end-to-end collection process for loans and financial products in the assigned regions.  Develop and implement strategies for timely collections, reducing delinquency rates.  Ensure compliance with all applicable laws, regulations, and internal policies during the collection process.  Monitor and track loan accounts, identify potential defaults, and take proactive measures to minimize risks.  Coordinate with legal teams for recovery processes in case of default.  Build and maintain relationships with customers to encourage timely payments.  Prepare regular reports on collection activities, trends, and performance metrics for senior management.  Lead and train collection staff to ensure they meet targets and follow best practices.  Resolve escalated collection issues and disputes with customers professionally and effectively. Qualifications and Skills:  Bachelor’s degree in Finance, Business, or a related field.  Minimum of 3+ years of experience in collections, preferably in financial services or NBFCs.  Strong understanding of loan recovery, collection methods, and legal frameworks.  Excellent communication, negotiation, and interpersonal skills.  Strong analytical and problem-solving abilities.  Ability to handle multiple locations and manage teams remotely.  Proficiency in MS Office and familiarity with financial software systems