Key Responsibilities: 1. Engage directly with users as a vital member of Navi's Health Insurance Advisory team. Understand their needs and concerns, and provide personalized recommendations to guide them through their purchase journey. 2. Collaborate closely with Product and Business Teams to identify and address product gaps, enhancing the overall customer experience. 3. Efficiently manage and resolve customer inquiries and concerns, ensuring a high level of customer satisfaction. Key Skills required: We are seeking candidates who are passionate, empathetic, and dedicated to creating meaningful change. To be a part of our team, you should have: 1. Ability to Convince: The ability to positively influence others is a key skill we look for. 2. Strong Communication Skills: Effective and clear communication is fundamental to our operations. 3. Attention to Detail: Precision is key in the insurance industry. We appreciate individuals who are thorough and detailed in their approach to solving problems. 4. English Language Proficiency: Being proficient in English enables you to communicate effectively with a diverse audience. 5. Technology Skills: A basic understanding of CRM and Inbound/Chat/Email tools is required