Responsibilities: 1. Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets) 2. Train, supervise and support office staff, including receptionists, security guards and call centre agents. 3. Ensure timely and accurate customer service. 4. Handle complaints and specific customers’ requests. 5. Troubleshoot emergencies. 6. Monitor stock and order office supplies. 7. Ensure proper mail distribution. 8. Prepare and monitor office budget. 9. Keep updated records of office expenses and costs. 10. Ensure company’s policies and security requirements are met.