Roles and responsibilities - 1.Quality assurance: Ensuring that products and services meet quality standards 2.Quality control: Inspecting products, materials, and components to ensure they meet quality standards 3.Communication: Working with developers, the product team, business team, stakeholders, and users 4.Data collection: Developing data collection tools and methodologies 5.Regulatory compliance: Staying up-to-date with industry regulations and ensuring the organization complies 6.Customer satisfaction: Comparing what the business promises to the customer's expectations and what the business actually delivers