Job Responsibilities

·         Collect overdue payments for Short -term loans, particularly focusing on cases with DPD above 60 days.

·         Manage a portfolio of accounts and develop strategies to recover outstanding amounts while adhering to regulatory guidelines.

·         Build and maintain positive relationships with borrowers to encourage timely payments and resolve issues or disputes.

·         Prepare and submit daily collection reports and update the system with accurate information on each visit.

·         Effectively communicate with the Collections Manager and provide regular updates on collection activities.

·         Ensure compliance with company policies and industry regulations during the collection process.

·         Use negotiation and persuasion skills to secure repayment commitments from delinquent borrowers.

·         Contacting customers and informing them of their overdue bills.

·         Advising customers on their payment options and suggesting methods of payments.

·         Negotiating suitable payment plans. Maintaining customer payment records.