Duties & Responsibilities: ● Reply to customer complaints via phone, chats, email or social media ● Open and maintain customer accounts by recording account information through different marketplaces ● Handling Zoho desk ● Thorough understanding of Policy and should strictly follow the same ● Follow up to ensure that appropriate actions were taken on customers’ requests ● Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contributes to team effort by accomplishing related results as needed ● Investigate and solve complex customer problems ● Solve problems and thoughtfully address issues experienced by customers and partners ● Must have worked in Furniture Industry ● Prepare product or service reports by collecting and analyzing customer information ● Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Keep records of customer interactions, process customer accounts and file documents ● Follow communication procedures, guidelines and policies ● Customer orientation and ability to adapt/respond to different types of characters ● Excellent communication and presentation skills