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Job Information

  • Employee Type:

    Full Time
  • Contact Person:

    Ameesha Yadav
  • Contact:

    93037 91650
  • Location:

    Hyderabad
  • Job Position:

    Customer Success Manager
  • Experience

    5 to 8 Years
  • Qualifications:

    Any Graduate
  • Salary:

    ₹10000 - ₹ 1500000
  • Date posted:

    22-Oct-24

Customer Success Manager

Magellanic-cloud Ltd.

Hyderabad

Job Description:

 Client Onboarding & Training: Guide new clients through the onboarding process, providing training and support to ensure a smooth transition and effective adoption of our solutions.  Customer Engagement: Develop and maintain strong relationships with key stakeholders, understanding their goals, challenges, and needs to provide tailored solutions and proactive support.  Success Planning: Create and execute success plans to help clients achieve their objectives, leveraging our products and services to drive their business outcomes.  Issue Resolution: Act as the primary point of contact for client issues, collaborating with internal teams (e.g., technical support, product management) to resolve problems and ensure customer satisfaction.  Renewals & Upsells: Drive customer retention and expansion by identifying opportunities for upsells, cross-sells, and renewals. Work closely with the sales team to support revenue growth.  Feedback & Advocacy: Gather and communicate customer feedback to the product and development teams to influence product improvements and enhance the customer experience.  Reporting & Analytics: Monitor and report on customer health metrics, usage patterns, and other key performance indicators. Provide regular updates to clients and internal stakeholders