• Collect overdue payments for Short -term loans, particularly focusing on cases with DPD above 60 days.
•  Manage a portfolio of accounts and develop strategies to recover outstanding amounts while adhering to regulatory guidelines. 
• Build and maintain positive relationships with borrowers to encourage timely payments and resolve issues or disputes. 
• Prepare and submit daily collection reports and update the system with accurate information on each visit. 
• Effectively communicate with the Collections Manager and provide regular updates on collection activities. 
• Ensure compliance with company policies and industry regulations during the collection process. 
• Use negotiation and persuasion skills to secure repayment commitments from delinquent borrowers. 
• Contacting customers and informing them of their overdue bills. 
• Advising customers on their payment options and suggesting methods of payments. Negotiating suitable payment plans. 
• Maintaining customer payment records.
  

Nyasa Asati

6264901987

nyasawhiteforce@gmail.com