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Client Relationship Management:
- Understand the specific requirements of corporate clients (retailers, boutiques, etc.) and recommend suitable products.
- Establish and maintain strong, long-term relationships with key accounts, ensuring continued business growth.
- Act as the main point of contact for clients, providing consistent updates and addressing any concerns.
Sales Activities:
- Share daily updates on new product arrivals, promotions, and designs over WhatsApp and other communication channels.
- Use digital tools, including WhatsApp, emails, and video calls, to sell products and maintain contact with clients.
- Process orders accurately and promptly, managing the order fulfillment process.
- Ensure timely follow-up with clients regarding pending orders, payments, or deliveries.
Market Awareness & Trend Analysis:
- Stay updated on the latest trends in ethnic wear and fabrics used in the Indian garment industry.
- Provide expert advice and recommendations to clients on the latest collections and best-selling items.
Sales Targets & Performance:
- Work to achieve or exceed monthly and quarterly sales targets, driving business growth.
- Maintain accurate records of client orders, sales, and communication in Google Sheets and other CRM tools.
Multitasking & Client Management:
- Manage multiple client inquiries, meetings, and transactions simultaneously, maintaining professionalism and attention to detail.
- Offer personalized sales experiences to clients over video calls or in-person meetings as required.
Customer Service Excellence:
- Provide exceptional customer service before, during, and after the sale, ensuring client satisfaction.
- Handle client issues or complaints promptly and professionally, working to resolve them to the client’s satisfaction.
Qualifications & Requirements:
- Experience: At least 1 year of experience in B2B sales, fashion sales, or wholesale distribution. Experience in selling ethnic wear or fashion apparel is a plus.
- Product Knowledge: Understanding of fabrics, ethnic designs, and Indian garment industry trends is essential.
- Sales Skills: Strong communication skills, the ability to manage multiple accounts, and an eagerness to meet or exceed sales targets.
- Technology Proficiency: Proficient in using WhatsApp for communication, Google Sheets for data management, and video calling tools for virtual sales.
- Client-Facing Role: Must possess a professional and polite attitude, with the ability to manage high-volume inquiries and deliver excellent service.
- Additional Skills: Ability to work under pressure in a fast-paced environment, strong organizational skills, and a good memory for client details.