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Job Summary:

We are seeking a dedicated and proactive Customer Service Executive to join our team at Transworld Terminals Pvt. Ltd. This role focuses on building and maintaining strong relationships with clients, addressing customer issues, and ensuring satisfaction. The ideal candidate will help improve customer experiences, increase brand loyalty, and contribute to overall business growth.

Key Responsibilities:

• Report Preparation: Generate daily pendency reports, reefer inventory reports, and import/export reports (24hrs & 12hrs).
• Customer Coordination: Daily communication with customers to update them on delivery plans and obtain necessary information for job orders.
• Invoice Generation: Ensure timely and accurate invoicing for customer services.
• Internal Collaboration: Liaise regularly with internal departments to resolve issues and ensure smooth customer service operations.
• Customer Reports: Prepare and manage various types of customer reports.
• Shipping Line Knowledge: Demonstrate an understanding of shipping line processes.
• Operational Knowledge: Familiarity with operations processes between port and CFS (Container Freight Station).
• Document Management: Manage and coordinate documents such as Bond & LOI, EIR Copy, and ENBLOCK.

Skills & Qualifications:

• Communication: Excellent verbal and written communication skills for clear and professional communication with customers and internal teams.
• Customer Service: Strong customer service orientation and problem-solving skills.
• Technical Skills: Proficient in Microsoft Office (Word, Excel).
• Shipping Industry Knowledge: Basic knowledge of the shipping industry and customer service processes in this sector.
• Local Knowledge: Preference will be given to residents of Navi Mumbai; knowledge of the local language is an added advantage.