Key Responsibilities:

Report Preparation: Generate daily pendency reports, reefer inventory reports, and import/export reports (24hrs & 12hrs).

Customer Coordination: Daily communication with customers to update them on delivery plans and obtain necessary information for job orders.

Invoice Generation: Ensure timely and accurate invoicing for customer services.

Internal Collaboration: Liaise regularly with internal departments to resolve issues and ensure smooth customer service operations.

Customer Reports: Prepare and manage various types of customer reports.

Shipping Line Knowledge: Demonstrate an understanding of shipping line processes.

Operational Knowledge: Familiarity with operations processes between port and CFS (Container Freight Station).

Document Management: Manage and coordinate documents such as Bond & LOI, EIR Copy, and ENBLOCK.

Skills & Qualifications:

Communication: Excellent verbal and written communication skills for clear and professional communication with customers and internal teams.

Customer Service: Strong customer service orientation and problem-solving skills.

Technical Skills: Proficient in Microsoft Office (Word, Excel).

Shipping Industry Knowledge: Basic knowledge of the shipping industry and customer service processes in this sector.

Local Knowledge: Preference will be given to residents of Navi Mumbai; knowledge of the local language is an added advantage.

Additional Information:

Preferred Location: Candidates residing in Navi Mumbai will be preferred.

Work Environment: This role involves regular coordination with both customers and internal teams, requiring strong multitasking and organizational abilities.