HIRING FOR RESERVATION MANAGER

Location - Bangalore

CTC - Negotiable

Key Responsibilities: 

1. Facilitate Smooth Move-Ins and Move-Outs: 

o Communicate effectively with customers to coordinate and facilitate smooth move-in and move-out processes. 

o Provide necessary information and assistance to customers regarding property procedures and documentation requirements. 

2. Coordinate with Ground Operations Team: 

o Collaborate closely with the ground operations team to ensure all maintenance and service requests are addressed promptly and efficiently. 

o Relay customer feedback and operational issues to the appropriate departments for resolution. 

3. Customer Service and Support: 

o Serve as a primary point of contact for customer inquiries, concerns, and service requests. 

o Handle escalated customer issues and complaints with professionalism and empathy, aiming for satisfactory resolution. 

4. Supervise Property Audits: 

o Oversee property audits conducted by the operations team to ensure compliance with company standards and regulations. 

o Maintain accurate records of audit findings and implement corrective actions as necessary. 

Requirements: 

• Proven experience in a customer service role, preferably in a telecaller or similar environment. 

• Excellent verbal and written communication skills in English. 

• Strong organizational and multitasking abilities, with keen attention to detail. 

• Ability to work effectively in a fast-paced environment and adapt to changing priorities. 

• Proficiency in basic computer applications (MS Office suite, CRM software) and ability to learn new systems quickly. 

• Bachelor’s degree in Business Administration, Hospitality, or related field preferred.

Email - gaurav.sodia@white-force.in

Contact - 9993104707