Responsibilities:

 List the responsibilities, these should be the roles KPIs that we would measure on-

  Provide Exceptional Support: Respond to customer queries via email, chat, and phone calls, ensuring each interaction is handled with empathy, clarity, and professionalism.

  Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.

  Deliver Delight: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.

  Maintain Performance Standards: Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores

Requirements: 

For the Tpe role activities we have idified the required skills, this list must cover all of them along with educational and other qualifications-

  Customer First Approach: A passion for creating positive experiences and solving customer problems with empathy and professionalism. 

 Strong Communication Skills: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.

  Problem-Solving Mindset: Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor. 

 Analytical Skills: Ability to manage the resolution process efficiently, using clear and concise communication. 

 Adaptability: Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment.

Good to Have skills (Not must have skills)- 

 Experience working in Email & Voice process 

 Experience in handling foriegn clients

Apply now- sakshi.rathore@white-force.in

9329931737