Key Responsibilities

1. Team Leadership

   • Supervise and coordinate the activities of team members.
   • Set clear goals and provide constructive feedback.
   • Train, mentor, and onboard new employees.

2. Operational Management

   • Plan and schedule work assignments to meet deadlines.
   • Ensure compliance with company policies and procedures.
   • Monitor productivity and implement strategies to improve efficiency.

3. Quality Assurance

   • Maintain high standards of service or product quality.
   • Conduct regular quality checks and audits.
   • Address and resolve any quality or performance issues.

4. Communication

   • Act as a point of contact between management and team members.
   • Report on performance metrics and provide updates to management.
   • Address team concerns and mediate conflicts.

5. Health and Safety

   • Ensure a safe and healthy work environment.
   • Enforce compliance with safety regulations and guidelines.
   • Investigate and report any incidents or accidents.