Title: Hostess

Location: Mosque Road , Bengaluru

Experience- Min 1year

Job Summary:

The Hostess is responsible for greeting and welcoming guests to the restaurant or establishment, managing reservations, and ensuring a smooth and positive dining experience. They are the first point of contact for customers and play a key role in creating a welcoming atmosphere.

Key Responsibilities:

1. Greeting Guests:
• Warmly greet customers as they arrive and thank them as they leave.
• Guide guests to their tables and provide them with menus.
2. Reservation Management:
• Handle reservations and maintain an updated reservation system.
• Manage walk-ins and ensure seating arrangements are timely and organized.
3. Customer Service:
• Ensure customers are satisfied with seating arrangements and assist with any special requests.
• Communicate guest preferences and requests to waitstaff or management.
4. Maintaining Waitlists:
• If the restaurant is full, maintain a waitlist and ensure guests are informed about expected wait times.
5. Coordination with Staff:
• Work closely with the kitchen, servers, and management to ensure smooth operation.
• Communicate special requests or issues to the appropriate team members.
6. Maintaining Cleanliness:
• Ensure the entryway, dining area, and restrooms are clean and presentable.
• Assist in clearing tables when necessary.
7. Providing Information:
• Answer phone calls and provide information about the restaurant's menu, hours, and services.
8. Handling Complaints or Issues:
• Address guest concerns or complaints promptly and professionally, escalating to management when necessary.
9. Assisting with Special Events:
• Help with the preparation and management of special events or parties, including seating arrangements and guest services.

Skills:

• Customer Service: Excellent interpersonal and communication skills with a focus on guest satisfaction.
• Multitasking: Ability to manage multiple tasks simultaneously, such as greeting guests and managing reservations.
• Organizational Skills: Ability to maintain a clean and organized workspace, including managing guest waitlists and reservations.
• Professionalism: Friendly, approachable demeanor with the ability to maintain composure in busy or challenging situations.
• Attention to Detail: Ensuring that guests have a seamless and enjoyable experience, with attention to seating, ambiance, and service.

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