* Client Engagement: Proactively reach out to customers via phone calls to understand their needs, preferences, and take orders. * Account Management: Maintain and nurture relationships with customers, ensuring satisfaction and loyalty. * Sales Growth: Identify opportunities to upsell and cross-sell our products to maximize customer value. * Order Coordination: Work closely with the operations team to ensure timely and accurate order fulfillment. * Issue Resolution: Handle customer concerns or complaints effectively, ensuring prompt resolution and maintaining a high level of satisfaction. * Follow-Up: Conduct follow-up calls to ensure customer needs are met and to encourage repeat business. * Reporting: Maintain detailed records of interactions and sales activities, providing regular updates when required.