Key Responsibilities:  Testing & Quality Assurance: o Develop, document, and execute test plans and cases based on business requirements. o Perform manual and automated testing for functional, regression, and performance aspects.  Process Improvement: o Identify gaps in processes and recommend corrective and preventive actions. o Monitor and audit existing workflows to ensure compliance with established standards.  Collaboration: o Work with development, product, and operations teams to address quality concerns effectively. o Provide feedback to improve product design and usability.  Reporting & Documentation: o Prepare and maintain detailed reports on testing progress, issues, and resolutions. o Document standard operating procedures and quality benchmarks.