Support the CL team in handing all incoming customer queries on various channels. Different channels of consumer communication include Whatsapp, Email, Instagram, Calls, etc. • Make consumer journeys more efficient by identifying and documenting all errors that are encountered on everyday basis in end-to-end order journey. • E-Com Order Management: place new orders, modify, cancel, refund, etc. • Work with cross-functional teams such as Operations, Quality, Tech and Business to escalate relevant issues related to order delivery, product, tech, or business operations