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Job Information

  • Employee Type:

    Full Time
  • Contact Person:

    Kratika
  • Contact:

    93299 31736
  • Location:

    Hyderabad
  • Job Position:

    Project Support Engineer
  • Experience

    3 to 10 Years
  • Qualifications:

    Any Graduate
  • Salary:

    ₹400000 - ₹ 500000
  • Date posted:

    31-May-25

Project Support Engineer

Velan IT Solutions Pvt Ltd

Hyderabad

Job Description:

Project ExecuƟon & Commissioning:  Lead end-to-end deployment of Genetec-based integrated security systems, including server configuraƟon, VMS setup, access control integraƟon, and ANPR calibraƟon.  Configure and commission Genetec Omnicast, Synergis, and AutoVu modules with third-party hardware (Axis, Bosch, Hanwha, HID, Mercury, etc.).  Implement federated architectures, failover clustering, and mulƟ-site unificaƟon.  Integrate with third-party plaƞorms such as BMS, fire alarm systems, video analyƟcs, and elevator access using SDKs and APIs.  Perform system tesƟng, validaƟon, and commissioning sign-off with client stakeholders. Support & Maintenance:  Provide L2/L3 support for Genetec Security Center installaƟons, handling advanced diagnosƟcs, soŌware upgrades, and patch management.  Manage and monitor system health, resource uƟlizaƟon, database integrity, and storage opƟmizaƟon.  Generate support documentaƟon, change logs, incident reports, and prevenƟve maintenance plans.  Coordinate with Genetec support and escalate cases as per SLA guidelines. Client Engagement & Training:  Interact Act as the technical interface for enterprise customers, consultants, and internal project teams.  Conduct user training, admin onboarding, and operaƟonal handholding postdeployment.