Job Responsibilities:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with education industry is a plus
- Experience in handling help desk and remote support calls
- Experience in handling inbound and outbound calls
- Excellent interpersonal, written and oral communication skills, in all the three Languages (English, Hindi, Marathi).
- Problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Should be familiar with objection handling.
- Answering client correspondences through email, social media, and by phone.
- Relaying extensive product information to customers.
- Closing sales for the company.
- Filing customer records, including contact information, purchases and billings.
- Conducting surveys and writing reports based on customer feedback on products and services.
- Providing customers with clear instructions to resolve issues.
- Rerouting customer calls to other departments when advanced solutions are needed.
- Managing orders and ensuring their prompt delivery.
- Resolving customer’s issue brought to your attention
- Maintaining the customer’s data.
- Convey customer’s feedback
- Performing quality assurance survey with customers
- Good Skills in using Excel and MS word, outlook, emails, etc
- Minimum Graduate
- Excellent query handling skills.
INTERESTED CANDIDATES CAN APPLY OR CONTACT:
SIMRAN DSOUZA
9303440707
simran.dsouza@white-force.in