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Job Information

  • Employee Type:

    Full Time

  • Contact Person:

    Shristi Kataria

  • Contact:

    6261912707

  • Location:

    Faridabad

  • Job Position:

    Customer Support Executive

  • Experience

    1 to 5 Years

  • Qualifications:

    Any Graduate

  • Salary:

    ₹100000 - ₹ 300000

  • Date posted:

    05-Jul-25

Customer Support Executive

Sampark Global Logistics Pvt Ltd

Faridabad

Job Description:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities