Job Summary
 

● Internal IT support.
 

● Ensure the uptime of 99.5% for Internal IT support Devices which includes
 

Internet, WIFI, Networking and IP Telephony equipment.
 

● Understanding of switching/routing techniques, IP addressing and outage
 

management skills
 

● Resolution of Customer Tickets with defined SLA of 95%.
 

● Fault finding, troubleshooting, issue resolution and fault escalation within
 

agreed SLA's (Remotely) flexibility.
 

● Work in tandem with L2 / L3 to resolve escalated issues.
 

● Work closely with IT Manager and team on assigned opportunity to deliver a
 

feasible solution
 

● Be a guided example and a mentor in the team.
 

● Maintain Asset Inventory and ensure timely updates to asset Inventory.
 

● Vendor Management.
 

● Well versed with Desktop support.
 

● Should be a SOPC for the centre as and when needed to handle IT & Other
 

issues as well.