Must have skills:

• Have 3+ years of experience working in a B2B SaaS Sales and Marketing Product company, primarily focussed on the NA and Europe markets

• Expertise and hands-on experience in Salesforce and HubSpot platforms with an understanding of the data and modeling (not just reports/ dashboards)

• Experience configuring and setting up systems with multiple data sources

• Experienced in working with data, engineering, and product teams

• Strong technical background with experience troubleshooting software applications and integrating with APIs.

• Knowledge and experience with Google Ads, LinkedIn Ads, and FB Ads

• Intermediate level Excel/Google Sheets experience

• Good written and verbal communication

Good to have:

•  Network in the Sales and Marketing tooling community and ecosystem.

• An understanding of how data extraction, ingestion, transformation, and pipelines are built and managed by data engineering teams

• Prior experience with marketing applications like Marketo, Pardot, etc.

• Prior experience with sales applications like Outreach, SalesLoft, etc.

• Data querying and presentation experience

Roles & Responsibilities:

• Assist customers and Customer Success Managers with product onboarding, including installation, configuration, and customization

• Work closely with Customer Success, Engineering, and Product teams in proposing the right technical solution & provide an estimation to completion of the requirements shared by the customer

• Collaborate with our product and engineering teams to escalate and resolve complex technical issues and to communicate product feedback and feature requests

• Collaborate with QA, engineering, and product teams to ensure data sanity and integrity checks are conducted in accordance with SLAs. Maintain logs of all data checks and customer request implementations

• Collaborate with Customer Success Managers, Support, and other internal teams to ensure Team Goals for Time to Onboard and Support SLAs are accomplished

• Leveraging internal business systems and communication channels to ensure Customer Success Managers have an updated view of Customer Context, Deployment Health, and Risk as part of their day-to-day contributions

• Collect, curate, and communicate Customer Status, Open Issues, Risk and Mitigations using a combination of Slack, JIRA, Confluence, HubSpot Service, Google Docs & Sheets, and other internal business systems to ensure a holistic assessment of Technical Health is captured properly and communicated internally with Management and Customer Success Managers

• Maintain accurate and up-to-date documentation of all projects undertaken in Confluence and Google Sheets