•       .1 The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.

•       2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.

•       3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources.

•       4. Must ensure the following up of:

•        - Call Back

•        - Call Drop

•       5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM

•       6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.

•       7. Responsible for following up of the Digital Leads.

•       8. One needs to acquire Face to Face appointments from all prospects.

•       9. One needs to attend walk in customers at our H.O.

•       10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

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