SUMIT KUMAR 9310820096 sumitraval9643@gmail.com House No 247, Gali No.2, Tekchand Nagar, Sector 104, Gurugram Haryana 122001 Profile A dedicated and results-driven professional with experience in social media coordination, customer relationship management, and business administration. I strongly understand social media marketing strategies, influencer marketing, and social media optimization. With a Bachelor of Business Administration degree and a diploma in computer applications, I possess a solid foundationin both business management and technology.  Professional Experience Coordinator social media & E-commerce at Rovira Tradelink Pvt. Ltd. October 2023 till present  Ensured all content aligned with brand identity and messaging.  Assisted in creating and implementing social media strategies to enhance brand awareness and engagement.  Monitored trends in social media tools, applications, channels, design, and strategy.  Prepared monthly reports on social media activities and suggested improvements based on insights.  Collaborated with the marketing team to align social media campaigns with broader marketing goals.  Coordinated with graphic designers, videographers, and other creatives to produce high-quality content.  Ensured accurate product descriptions, pricing, and availability.  Oversaw the order fulfilment process, from order receipt to delivery.  Coordinated with the logistics team to ensure timely and accurate delivery.  Analysed customer behaviour and sales data to identify trends and opportunities.  Assisted in planning and executing online promotions, sales, and discounts.  Coordinated with the marketing team to drive traffic to the e-commerce site through various channels (email campaigns, social media, etc.).  Ensured the e-commerce website was user- friendly, up-to-date, and functioning smoothly.  Monitored stock levels and coordinated with the supply chain team to replenish inventory as needed.  Ensured accurate inventory records and prevented stockouts or overstocking.  Managed quality checks to ensure product standards were met.  Supervised the production line to maintain efficiency and productivity.  Oversaw stock order dispatch and coordinated with logistics for timely deliveries.  Followed up with vendors to ensure timely procurement and resolve any issues. Patient Relationship Officer at Open Mind Service Ltd August 2023 to October 2023  Patient communication: Maintain open and effective communication with patients, their families, and caregivers. Address their inquiries, concerns, and needs promptly and compassionately.  Patient Education: Provide information to patients about their medical conditions,treatment options, and available support services. Ensure that patients are well-informed about their healthcare decisions.  Appointment Scheduling: Assist patients in scheduling appointments, tests, andfollow-up visits. Coordinate with healthcare providers and staff to optimize appointment availability. Co-Ordinator (social media & Athletes) at Cropel International Pvt Ltd. October 2022 to May 2023  Initiate and manage creative social media campaigns to increase awareness of in-person and digital events, resulting in a 150% growth in attendance between October 2022 to December 2022.  Collaborate with marketing, sales, and advertising teams to ensure consistent brandmessaging and drive penetration across various market verticals.  Increased user engagement by 120% across all social media platforms and supportedthe launch of a new product.  Maintaining core content and engagement content for Brand Promotion. Customer Relationship Officer at Open Mind Service Ltd. October 2021 to October 2022  Handled any customer inquiries, and reviewed and analyzed customer complaints.  Managed and updated large customer databases, identified and communicated withpotential customers, and assisted in accounts management.  Built and maintained relationships with clients and business partners and worked onimplementing customer retention.  Key Skills  Social Media Strategy  Effective communication  Brand Marketing  Public Relations  M.S Office  Education  Master’s in Business Administration (International Business / Marketing) (Magalyatan University (Aligarh, Uttar Pradesh) August 2022 – Pursuing.)  Graduation Bachelor of Business Administration (General) (Maharshi Dayanand University (Rohtak, Haryana) July 2018 – June 2021.)  Matric Common (English, Hindi, Mathematics, Science, S.S.T) (Gyanodaya Sr. Secondary School (Najafgarh, Delhi) March 2015.)  Higher Secondary (Commerce) (Gyanodaya Sr. Secondary School (Najafgarh, Delhi) March 2017.)  Certifications  Professional Certified in Digital Marketing, Content Marketing, Linked Din Marketing, and Search Engine Marketing, 2023, UX beginner.  Diploma in computer applications 2021.  Achievements  Won prices in various athlete programs at inter-school.  Won trophy for scoring highest marks in 5th Standard.  Won Cup in Cricket Match for NGO (World Vision India).  G-20 Speaker  Major Strength  Organizational Skills  Continuous Learner  Strong work ethic / Adaptability  Languages  Hindi  English  Maithili  Personal Details Name – Sumit Kumar Father Name – Satender Kumar Mother Name – Neelam Devi D.O.B – 10 August 2000 Gender – Male Nationality – India