Customer Service Associate Job Description We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. You will have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. Customer Service Associate Responsibilities:  Attending training sessions to grow knowledge of products and to develop customer service skills.  Resolving phone, walk-in, mail, fax, and email customer inquiries.  Processing and logging incoming calls into the CRM system.  Identifying customer needs.  Forwarding and escalating inquiries to relevant individuals and departments.  Contacting customers to give them accurate feedback on the progress of their inquiries.  Providing outstanding customer service.  Updating customer information as required.  Maintaining confidentiality of information.  Performing other duties as the need arises. Customer Service Associate Requirements:  High school diploma, GED, or suitable equivalent.  1+ years of customer service experience, preferably in a related field.  Successful completion of provided training.  Proficient computer skills.  Experience with CRM preferred.  Proficient with MS Office suites.  Excellent phone etiquette.  Outstanding communication skills, both verbal and written.  Strong people skills.  Ability to sit at a desk for extended periods.