SBU / Location Mumbai Title / Grade: Sales Coordinator Department: Sales Reports To: HOD Work Experience: 3 + Years Education: Graduate Major Duties & Responsibilities:  To support sales representatives and coordinate sales-related activities  To Coordinate with the team regarding PO and ensuring accuracy.  To Enter order information into the company database (Tally Prime)  Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.  To Prepare Sales Orders, Proforma Invoices & send them to customers accordingly.  To keep updated on delivery schedules, prepare dispatch schedules & process accordingly.  Handle the processing of all orders with accuracy and timeliness.  To keep track of pending orders.  To Coordinate with Transporters & customers in case of any issue in Transit  Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.  Follow up to ensure that appropriate action has been taken on customer requests and complaints.  Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone.  Identify shortcomings and propose improvements.  To check & maintain the documents of the respected department for internal reference & ISO.  Focus to accomplish the company's values, vision & mission.  Perform all other duties assigned by HOD Required Skill Set:  Strong proficiency in Microsoft Excel & Word  Well-organized and responsible with an aptitude in problem-solving  Excellent communication and customer service skills.  The ability to multitask, work in a fast-paced environment, and meet deadlines.  Good time-management skills