oice, Email & Chat Process Representative Position Overview:

We are seeking a highly motivated and customer-oriented individual to join our e-commerce company as a Voice, Email & Chat Process Representative.

As part of the Customer Service team, you will be responsible for providing exceptional customer support through various communication channels including voice calls, emails, and chat messages.

Your primary focus will be to assist customers with their inquiries, resolve issues, and ensure a positive and satisfactory customer experience.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone calls, emails, and chat messages.

Provide accurate information and support regarding product features, pricing, orders, refunds, and other inquiries related to our e-commerce platform.

Assist customers in placing orders and resolving any order-related issues.

Troubleshoot and resolve customer complaints, concerns, and technical issues effectively, escalating complex cases when necessary.

Follow up with customers to ensure their issues are fully resolved and provide feedback on any recurring problems or trends.

Maintain comprehensive and up-to-date knowledge of our products, promotions, policies, and procedures to provide accurate information to customers.

Utilize customer service tools, software, and systems to manage customer interactions, update customer profiles, and document all customer interactions accurately.

Identify opportunities to improve customer service processes and actively contribute to the development and implementation of new initiatives.