URGENT HIRING for TECHNICAL SUPPORT MANAGER Email ID: rahulk.kanojia@white-force.in Contact : 9300955707 Experience- Experience 4-5 years Roles and Responsibilities: Providing support for all hardware and software issues and queries raised by customers and internal team members Lead all technical queries and issues regarding platform (Storehippo), plugins, mail chimp, and other tech products Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Lead the roll-out of new applications Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Priorities and manage several open issues at one time Prepare accurate and timely reports on platform and share with insights with team members and management Conduct regular checks and audits of platforms and digital properties Explore new applications available in the market as per business requirements and handle the implementation Required Skills and Qualifications: Graduation Degree in Computer/Information Technology. 4-5years’ experience in tech support, desktop support or a similar role Excellent interpersonal, presentation and communication skills.. Location: Remote Interested candidates can apply along with their resume on the below mentioned email ID or whatsapp number Email ID: rahulk.kanojia@white-force.in