Position : CRM Executive Location :Gurgaon Sec 55 Role: CRM Executive Handling the queries of the customer in the chat or via callHandled customer complaints calmly and professionallyproviding positive solutions to uphold company reputation.Resolved customer complaints via call or by mailResponded to customer request for products, services, and company information.Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers paying attention to special needs or wants.