Position : Customer Relationship Executive
Location : Gurgaon Sec 55
Salary : Good hike in current CTC
Qualification : Any Graduate
Job Type : Full time, Permanent
Work mode : Work from Office
Working time : 10am to 7pm (Rotational Shift)
Working Days : 6 days of working
Role: CRM Executive
Handling the queries of the customer in the chat (30%) or via call (70%).
Handled customer complaints calmly and professionally
Providing positive solutions to uphold company reputation.
Resolved customer complaints via call or by mail
Responded to customer request for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers paying attention to special needs or wants.
Responsible for customer handling and upselling.
Responsible to give Product advise to the customer.