URGENT HIRING for IT Executive

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707

Roles and Responsibilities:

• L1 level support for hardware, software and networking
• Responding to customer inquiries.
• Identifying customer issues and diagnosing the root of the problem.
• Providing Installation, basic troubleshooting Windows operating system
• Answering FAQs related to products or services, features, account setup, billing inquiries, or general usage questions.
• Logging customer interactions and creating support tickets for tracking purposes.
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.

Skills Required

• Graduate of any field with a computer hardware and networking course.
• Installation and troubleshooting of Windows operating system.
• Basic networking knowledge.
• Knowledge of Microsoft Office.
• Good communication skills

Location: Mumbai

Interested candidates can apply along with their resume on the below mentioned email ID or whatsapp number

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707