Job Information

Employee Type:
Full Time Jobs
Contact Person:
Ganesh Bahadur Thapa
Contact:
7415074707
Location:
Bengaluru
Job Position:
Customer Support Executive
Experience
2 to 5 Years
Qualifications:
Any Graduate
Salary:
₹300000 - ₹ 400000
Date posted:
07-Sep-23

Customer Support Executive

Settl (On Roll)

Bengaluru

Job Description:

Customer Support Executive
As a Customer Support Executive, your primary responsibility will be to provide exceptional customer service and
support to customers. You will play a crucial role in ensuring a positive experience and satisfaction for all
customers.
Roles & Responsibilities:
1) Strong written and verbal communication skills.
2) Handle incoming customer inquiries through various channels, such as phone calls, emails, Social Media and
Ticketing tools.
3) Address and resolve complaints and issues in a timely and efficient manner, ensuring customer satisfaction and
retention.
4) Ability to test new processes and make quick decisions in a fast-paced environment.
5) Identify and escalate complex or unresolved cases to the appropriate department or senior manager.
6) Identify opportunities for process improvements and contribute to the development of customer service
strategies.
Qualifications & Requirements:
 Any Graduate.
 Experience as 2+ years in Customer Support.
 Excellent Verbal, written communication skills.
 Should have knowledge of social media & MS Office.
Location - Bangalore
Email ID: ganeshbahadur.thapa@white-force.in
Contact : 7415074707