Position : CRM Executive

Location :Gurgaon Sec 48

Handling the queries of the customer in the chat or via call

Handled customer complaints calmly and professionally

providing positive solutions to uphold company reputation.

Resolved customer complaints via call or by mail

Responded to customer request for products, services, and company information.

Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers paying attention to special needs or wants.