Build and maintain strong, long-term customer relationships.
Address customer queries, provide product information, and resolve any issues or concerns promptly.Provide a high level of customer service to ensure satisfaction and repeat business.Sales Negotiation & Closing:
- Negotiate prices, terms, and conditions of sales to close deals effectively.
- Manage the sales cycle from initial contact to final closing, ensuring all necessary paperwork and documentation are completed.
Achieving Sales Targets:
- Meet or exceed assigned sales targets, quotas, and objectives.
- Monitor and analyze sales performance to ensure goals are being met and make adjustments where necessary.
Market Research & Competitor Analysis:
- Stay informed about market trends, industry developments, and competitor activities.
- Report on market conditions, customer feedback, and competitor offerings to help shape sales strategies.
Sales Reporting & Documentation:
- Maintain accurate records of sales activities, customer interactions, and sales pipeline in CRM systems.
- Provide regular reports on sales performance, forecasts, and activities to management.
Collaboration & Teamwork:
- Work closely with the marketing, customer service, and other relevant departments to ensure a seamless customer experience.
- Collaborate with team members to share best practices and achieve company-wide sales goals.
After-Sales Support:
- Follow up with customers after sales to ensure satisfaction and assist with any post-purchase needs.
- Address any customer issues or complaints and work towards resolution to maintain long-term relationships.