Customer relationship manager (CRM) KEY RESPONSIBILITIES: ∙The candidate should have at least 1-3 years of experience in Real Estate Customer Service experience preferably handling in the Customer Care operations. ∙Ensure Demand calls ∙Follow up reminder Calls/Emails ∙Highlight defaulters and other risks well on time ∙Final Collection closure ∙Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service delivery ∙Adherence as per the SOPs ∙Inputs and support in preparing monthly reports & MIS ∙Keeping a check on the outstanding status of collection from customers ∙Bank approvals for the project with regards to housing loan ∙Checking various client related documents before execution ∙Providing housing finance assistance as per customer requirements ∙Execution of agreement for sale/sale deed or equivalent ∙Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems ∙Effectively manage customer expectations for visits and handover ∙Attending customer related meetings if required. ∙Having an on the ground information about projects through regular site visits. ∙Facilitate smooth transition for customer post-handover ∙Facilitate complete customer documentation and formalities for condominium formation ∙Understand customer’s customization requests and follow up with the engineering team to ensure its completion. ∙Maintain regular communication with the customers with regards to progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department. ∙Handling customer escalation and ensuring satisfactory closures at the first level.