As a Customer Service Executive in a travel agency, you'll be the point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive travel experience by providing information, booking travel arrangements, and handling complaints effectively. 

Key Responsibilities:

·         Customer Interaction:

·         Answer phone calls, emails, and chat inquiries promptly and professionally.

·         Provide accurate and helpful information about destinations, travel packages, and travel requirements.

·         Address customer questions, concerns, and complaints in a timely and empathetic manner.

·         Build rapport with clients and establish a positive customer experience.

·         Travel Booking and Management:

·         Assist clients in planning and booking travel arrangements, including flights, accommodations, and tours.

·         Manage bookings, make changes, and handle cancellations as needed.

·         Collect payments and process refunds.

·         Problem Solving:

·         Handle travel issues, conflicts, and complaints effectively and efficiently.

·         Research and provide solutions to customer problems.

·         Escalate complex issues to appropriate personnel.

·         Record Keeping:

·         Maintain accurate records of bookings, payments, transactions, and customer interactions.

·         Update client information and track travel itineraries.

·         Sales and Promotion:

·         Promote travel packages and services to potential clients.

·         Identify customer needs and suggest appropriate travel options.

·         Other Duties:

·         Stay updated on travel trends, destinations, and industry news.

·         Attend travel seminars and conferences.

·         Contribute to agency efforts by accomplishing related tasks as needed. 

Interested candidates can apply or contact:

Simran Dsouza
9303440707
simran.dsouza@white-force.in