• Lead the team of Customer Love executive who answer consumer queries on various channels such as Whatsapp, Email, Instagram, Calls, etc. • Own Customer Satisfaction Score (CSAT) across all the channels mentioned above. And close any escalations coming on the CL channels. • Audit for quality check of tickets done by CL agents, and train them to keep a continuous feedback loop of improving quality of responses. • Understand consumer order journeys and business processes end to end, identify gaps in both, to reduce the count of incoming tickets. • Own Whatsapp Chatbot that’s the first line of response to consumers. • Work with cross-functional teams such as Operations, Quality, Tech and Business to resolve relevant issues related to order delivery, product, tech, or business operations. • Own campaigns (on Whatsapp and Calls) to collect consumer feedback, opt-ins for new product development, and other such proactive communication.

if you are interested please contact on 

email: sarthakwhiteforce@gmail.com
contact no ; 9303007707