Responsibilities: List the responsibilities, these should be the roles KPIs that we would measure on  Coach Relationship Management: Measure the satisfaction level of coaches through surveys, aiming for a target score of 90% or higher.  The Net Promoter Score (NPS) measures client loyalty and satisfaction by asking how likely they are to recommend our services to others. Targeting an NPS score of 90% or above indicates a strong commitment to delivering exceptional client experiences and fostering long-term relationships. Performance Improvement Planning:  Implementation Rate of PIPs: Track the percentage of Performance Improvement Plans initiated for low-performing coaches, aiming for 100% implementation for identified cases.  Improvement in Coach Performance: Measure the percentage increase in performance metrics for coaches who have undergone PIPs, targeting a minimum improvement of 20% within a specified timeframe. Reporting and Communication: