● Maintain the discipline of the team in terms of Login/Logout and Breaks.

 ● Providing the detail information on the issues of customers related to Onboarding calls

 ● Auditing the calls of the teammates and looking for areas of improvement on calls.

 ● Giving the training to the new joinees as well as to the team in case it is required

 ● Maintain the leave request of the team members as per the workload with a proper tracking system.

 ● Looking into the requirement of the headcount as per the load,so that we can hire the staff accordingly.

 ● Focusing on the Conversion percentage to bring it above the current percentage of 4%

 ● Make sure that team is achieving the daily benchmark of 400-450 calls.

 ● Make sure that the team is giving the detailed information to the customers as per the guidelines given to them.

 ● Make sure that the audit rating should go up on a monthly basis from the current rating