Responsibilities: 

1.  Managing and Supervising the tele-calling team, Ensuring a smooth flow of work. 
2. Responsible for collections and recovery of overdue payments from customers and maximizing overall profitability. 
3. Guiding and driving the collection force to achieve the set targets of their respective locations. 
4. Making calls on high-risk delinquent accounts, settling accounts, and resolving customer queries. 
5. Responsible for achieving the target from Risk X to Written cases and reducing the delinquency rate of the locations. 
6. Ensuring all process parameters set by the company are adhered to and monitored. 
7. Responsible for hiring new collection agents/executives for dpd's/locations as per requirements. 
8. Taking regular reviews from all the agents/ collectors for the assigned pool Managed pre-emi team making reminders calls to make the customer aware of the payment dates and managing and follow up with the tele calling the agency for case resolution.