Respond promptly to customer queries and concerns via chat, email, or voice channels.

Assist in data collection to facilitate account recovery for end-users.

Maintain a comprehensive understanding of client processes and policies.

Reproduce customer issues and escalate product bugs to the relevant teams.

Deliver exceptional customer service, ensuring customer satisfaction.

Demonstrate critical thinking and analytical skills in problem-solving.

Exhibit a strong work ethic, working effectively both independently and collaboratively