Responsible for: 

·   Design & adhere to quarterly visit calendar aligning to the AMCs maintenance & part-fitment for every geographic area. 

·   Ensure that all customer complaints are closed within 10 days for minor complaints without spares & within 1 month for major complaint, with spares 

·   Ensure that all planned visits are attended and completed satisfactorily & service reports are submitted in Salesforce on Daily basis 

·   Ensure/ Attend under warranty machines breakdown within 2 days of complaints received 

·   Ensuring advance payment is received as per agreed terms before service execution 

·   Ensuring payments are collected within timelines as agreed in Customer POs 

·   Minimizing accidents & incidents by adherence/ awareness of safety norms 

·   Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of the machine before dispatch to customer. 

·   Process the warranty claims with OEMs within 2 days 

·   Submission of Service Reports to commercial department for Invoicing on daily basis 

·   Update status of quotations in Salesforce & share report with management on weekly basis 

Must be ready for extensive travelling.

*Kindly Consider this requirement as super-urgent*