Company Website- https://www.fittr.com/ FITTR Job Title- Customer Delight Associate Job Location- Pune Seniority Level- Individual Contributor Range Of Experience- 6months to 2 years Job Summary: Write the Job Summary on what this role would be doing, this is direct summary of Top Role Activities. Include details on the department and its visionAt FITTR, we're committed to delivering exceptional experiences to our customers, and we’re looking for a Customer Delight Associate to join our dynamic team. As the first point of contact for our customers, you’ll play a key role in addressing their needs and ensuring their satisfaction via email, chat, and voice support. In this role, you’ll be responsible for managing customer queries, resolving issues efficiently, and delivering a seamless experience that goes above and beyond expectations. You’ll bring your problem-solving abilities, clear communication, and proactive approach to handle challenges, ensuring customers feel valued and supported every step of the way. With a Customer First mindset, your focus will be on creating positive experiences, fostering long-term relationships, and continually improving the FITTR experience. You’ll work closely with a team of like-minded individuals, dedicated to delivering world-class service. Responsibilities: List the responsibilities, these should be the roles KPIs that we would measure on-  Provide Exceptional Support: Respond to customer queries via email, chat, and phone calls, ensuring each interaction is handled with empathy, clarity, and professionalism.  Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.  Deliver Delight: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.  Maintain Performance Standards: Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores. Requirements: For the Tpe role activities we have idified the required skills, this list must cover all of them along with educational and other qualifications-  Customer First Approach: A passion for creating positive experiences and solving customer problems with empathy and professionalism.  Strong Communication Skills: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.  Problem-Solving Mindset: Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeano