Duties & Responsibilities:

Network performance control - Review daily OTIF, ageing and utilization dashboards; drive corrective actions with LW Managers; surface systemic gaps to Supply-Chain Head.

Issue triage & escalation -One-stop desk for e-way bills, paperwork gaps, carrier no-shows, labor shortages, facility moves; maintain Issue Tracker with 24 h closure SLA.

Process governance & compliance - Audit SOP adherence, WMS discipline, cycle counts, HSE; run quarterly stock takes and ABC cost reconciliation.

Capacity & facility planning - Approve line-haul frequency, short-term space rentals, hub relocations; steer RFQs and layouts for new warehouses.

People leadership Recruit, coach and performance-manage LW Managers & Supervisors; track loader productivity, attendance and overtime.