Key Responsibilities:

● IT support for Internal Staff & Clients.

● Ensure the uptime of 99.5% for IT support & Devices which includes Firewalls, Routers, Network Switches,

Wifi Controllers, ISP Internets & IP Telephony equipment.

● Good Understanding of Sophos or Fortinet Firewall Setup & Policies Configuration, Network

switching/routing Configuration & Network outage management skills.

● Fault finding, troubleshooting, issue resolution and fault escalation within agreed SLA's (Remotely) flexibility.

● Work in tandem with L2 / L3 to resolve escalated issues.

● Work closely with IT Manager and team on assigned opportunity to deliver a feasible solution

● Be a guided example and a mentor in the team.

● Maintain Asset Inventory and ensure timely updates to asset Inventory.

● Vendor Management.

● Well versed with Desktop Hardware & OS support.

● Good Communication & Writing Skills.

● Should be a SOPC for the Centre as and when needed to handle IT & Other issues as well.

Skill Set

● Networking, LAN Crimping, IP Addressing, Sub-netting, VLAN, Trunking, Network Troubleshooting, Operating

System, Drivers & Software installation, Desktop Troubleshooting, Data backup & Restore, CCTV Setup,

Access Control Devices, Office 365 & G-Suite. Will be an added advantage if having knowledge on IP

Telephony.