Key Responsibilities:

Client Relationship Management:

● Build and maintain strong relationships with VIP clients and HNIs.

● Act as the single point of contact for all customer queries, complaints, and feedback.

● Handle escalations with professionalism and tact, ensuring complete resolution.

Front Office & Guest Handling:

● Welcome and manage walk-in clients or guests during in-store or on-ground events.

● Provide personalized experiences and handle client onboarding/registration processes.

● Maintain CRM logs and ensure guest profiling is updated with key preferences and feedback.

Call Center & Inbound Management:

● Manage and train a small team or personally handle inbound calls for bookings, inquiries, and feedback.

● Maintain call logs, track client interactions, and ensure timely follow-up on all queries.

Best regards

surbhi

9201975264