Job Information

Customer Relationship Manager

Ashish Interbuild Pvt. Ltd.

Mumbai

Customer Engagement: Proactively engage with prospective and existing customers through various

communication channels, including phone calls, emails, social media, and in-person interactions.

2.Customer Support: Respond to customer inquiries, resolve complaints, and provide solutions to any

issues or concerns they may have. Ensure prompt and effective follow-up on all customer interactions.

3.CRM Database Management: Maintain accurate and up-to-date customer records in the CRM

database. Segment and categorize customer data for targeted marketing and personalized

communications.

4.Sales Support: Support the sales team in lead nurturing and conversion by providing relevant

information and assistance to potential buyers.

5.Customer Feedback and Surveys: Collect feedback from customers to assess satisfaction levels and

identify areas for improvement. Conduct customer satisfaction surveys and analyze the results.

6.Customer Retention: Implement strategies to foster customer loyalty and retention. Initiate loyalty

programs and incentives to encourage repeat business.

7.Communication and Marketing: Collaborate with the marketing team to create and execute customer-

focused communication campaigns, such as newsletters, special offers, and event invitations.

8.Cross-Functional Collaboration: Work closely with various departments, including sales, marketing, and

operations, to ensure a seamless customer experience and address any customer-related issues

promptly.