Roles & Responsibilities:

• Conduct new hire and refresher training for Cash Loans CS team

• Design and implement PKTs for inhouse & partner teams

• Perform TNI to identify gaps and triggers

• Develop training content & process documents

• Implement and manage stepnup program

• Coordinate across teams to solve process issues

• Act as process expert across all loan products

• Conduct external partner process training

• Drive process improvement and innovation

Requirements:

• 2–3 years’ experience as Trainer (chat & inbound preferred)

• Finance/Personal loan knowledge is an advantage

• Graduate

• Ability to work under pressure

• Strong guidance, negotiation & motivation abilities

• Excellent communication — English, Hindi, regional language preferred