JOB DESCRIPTION – Customer Support & Sales Specialist (US Shift)

Position: Customer Support & Sales Specialist (Voice Process – US Shift)

Company: Renaissance Jewel

Location: Remote

Shift: Evening / Graveyard

Working Days: Weekdays & Weekends (Max 5 days/week)

Working Hours: 9 hours/day

Open Positions: 4

Female Candidates Preferred

✨About Renaissance Jewel

Renaissance Jewel is redefining elegance with fine, lab-grown diamond jewelry. From engagement rings to custom designs, we craft meaningful pieces that reflect individual stories.

As we expand globally, we are building a world-class Customer Support & Sales Team to serve our growing US-based clientele. If you have strong calling experience, exceptional communication, and a passion for customer service — we want you on our team.

💼Your Role: Customer Support & Sales Specialist

Do you enjoy meaningful customer conversations? Can you problem-solve, assist buyers, and convert leads into sales opportunities?

This role requires confidence, empathy, and the ability to manage customer relationships with finesse.

🛠️ Key Responsibilities

1. Handle inbound & outbound voice calls and live chats professionally.
2. Assist US customers with product inquiries, orders, returns, and after-sales support.
3. Identify upselling and cross-selling opportunities during conversations.
4. Meet all key KPIs: SLA, AHT, CSAT.
5. Maintain accurate logs of all interactions using CRM & ticketing tools.
6. 
   

🌟What We’re Looking For

1. 2–3 years of calling experience handling US B2C customers (mandatory).
2. 6–10 years total experience in call center/BPO (voice & live chat).
3. Strong verbal & written communication in English.
4. Experience in product-based calling processes.
5. Familiarity with CRM, chat, and ticketing systems.
6. Comfortable working night shifts.
7. Jewellery / E-commerce / Luxury retail background highly preferred.
8. Graduate degree preferred.
9. Please do not apply if you do not have US call experience.

🖥️Remote Work Requirements

1. Candidate must arrange their own:
2. ✓ Laptop
3. ✓ Stable high-speed Wi-Fi
4. Must be comfortable using Hubstaff (attendance & productivity monitoring system).
5. Hubstaff Summary:
6. Tracks active work time & activity levels
7. Takes periodic screenshots
8. Stops tracking if inactive for 5+ minutes
9. Hubstaff logs = official attendance & payroll data
10. Candidate must ensure Hubstaff is active during working hours
11. Salary will be credited between the 15th–20th of every month.

💰Perks & Benefits

1. Fully remote role
2. Attractive salary package
3. Incentives based on performance
4. Opportunity to work with a premium global diamond jewelry brand

Interested Candidates apply through mail & whatsapp

9993104707

jyoti.dhurve@white-force.in